I do have to commend Cyberlink technical support for they have been most helpful and responsive to my issues. I downloaded the 30 day trial of Power Director 17 Ultra thinking it would fix a number of issues only to find VC500 doesn't work at all. So checking out Cyberlink for a fix, I discovered a more current version of PowerDirector was available. (and even then PowerDirector 12 crashes or doesn't import back what was just exported.) For each tape I wanted to transfer, I had to manually reinsert the USB connector into my computer so that Windows would recognize the VC500 device. ![]() They may be related to your problem, but here are everyone who has purchase this product.įirst, I can say I can transfer VHS tapes to PC (Windows 10) with some success if I decide to export the file types to MP4 using TV Signal input. I've had a number of support tickets into both Diamond Multimedia (VC500) and Cyberlink (PowerDirector) to resolve a number of my issuses. ![]() ![]() I've had major issuses with the VC500 USB cable and PowerDirector 12 package.
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